Frequently Asked Questions

The Australia eVisa is an electronic travel authorisation linked to your passport, applied for online. It allows tourism, family visits, and short business activities such as meetings or conferences. Most variants are multi-entry, valid for one year, with stays of up to 90 days per visit.

No. ausevisa.com.au is a commercial visa assistance service operated by Travel Rox, Inc. We are not affiliated with the Australian Government or the Department of Home Affairs. The official portal is immi.homeaffairs.gov.au.

Our service is optional and adds expert review, error prevention, application tracking, and 24/7 support, services the official portal does not provide.

The Australia eVisa is fully electronic. It is linked to your passport in the government's system, so there is no sticker or label in your passport. At the border, officers pull up your status from your passport scan. A paper or label visa belongs to a different visa class and is not what we provide.

For most travellers from eligible countries, the Australia eVisa we apply for is the relevant short-stay authorisation that, depending on your nationality, may be issued under one of Australia's online visa categories (commonly the ETA or eVisitor stream). We always select the right stream for your nationality at submission.

The result is the same for the traveller: a digital authorisation linked to your passport.

One year from the date of issue, multi-entry. You can come and go as many times as you like inside that 12-month window, with stays up to 90 days per visit. After the year, you'll need to apply for a fresh eVisa.

Travellers holding a passport from any of 82 eligible countries, including the UK, USA, Germany, France, Italy, Ireland, Switzerland, Netherlands, Spain, Philippines, Thailand, UAE, South Africa, Sri Lanka, Pakistan, and many more.

Choose your country on the homepage to land on your dedicated page with country-specific guidance.

Use the eligibility checker on the homepage. Select your nationality and you'll see your processing options and price. The checker covers all 82 eligible nationalities. If your country isn't listed, you'll need to apply through the Australian embassy or another visa class.

Apply with the passport you'll travel on, and make sure that nationality is on the eligible list. If both your nationalities are eligible, use the passport with the longer remaining validity. If only one is eligible, use that one. The entire trip (entry and exit) must be on the same passport you submitted in the eVisa application.

Eligibility is based on your passport's country of issue, not on residency. If you hold a passport from a non-eligible country, residency in an eligible country does not change that. If you hold a passport from an eligible country and live elsewhere, you are still eligible.

Minor offences and old, spent convictions usually do not prevent approval. Serious or recent convictions involving violence, drugs, or sexual offences can lead to denial under Australia's character requirements.

Disclose accurately. Misrepresentation on the form is itself grounds for refusal regardless of the underlying offence.

Diplomatic and official passport holders sometimes have separate visa arrangements with Australia under bilateral agreements. Our service is for ordinary passport holders. If you hold a diplomatic or official passport, contact your foreign ministry or the Australian embassy directly for the correct route.

No. New Zealand citizens have a special arrangement with Australia under the Trans-Tasman Travel Arrangement and are typically issued a Special Category Visa on arrival without applying in advance. New Zealand passport holders do not need to use our service.

Just your passport, with at least 6 months remaining validity and 2 blank pages. That is the only document required from you. We handle the rest of the application end to end.

For most cases, your passport is all we need. In the rare instance Australian immigration requests anything further, our team will be in touch to guide you through it.

At least 6 months from your planned entry date into Australia, with at least 2 blank pages for entry stamps if used. The eVisa is also tied to that specific passport number, so if your passport is renewed, you'll need to apply again for a new eVisa linked to the new book.

No photo upload is required from you for the Australia eVisa. Our application uses your passport details and the form questions only.

No. We do not ask for bank statements, return flights, hotel bookings, invitation letters, or itinerary proof. The Australian government does not require those for the eVisa for most travellers, and what they may request in rare cases we will guide you through privately.

Rarely. The Australian Department of Home Affairs only requests biometrics in a small minority of cases. When required, you can usually complete them via the Australian ImmiAccount mobile app from your phone in minutes. Our team guides you through the app step by step.

Note that when biometrics are requested, processing time may extend, as the verification is handled directly by Australian immigration.

Three steps. Snap a photo of your passport on the homepage form, our system reads it and pre-fills the questions for you. Pay securely. Our team reviews and submits to the Australian Department of Home Affairs on your behalf. You receive automatic email and dashboard updates at each stage.

Most travellers complete it in under 5 minutes. The passport scan saves the typing. You then review, confirm a few questions, and pay.

Yes. Drafts are saved automatically. You can return via the link in your draft email and finish on any device. Drafts are kept for 30 days before being deleted.

Yes. You can submit multiple applications under a single contact and a single payment. Each traveller still needs their own separate application file linked to their own passport, but the workflow is unified.

Every traveller, including children and infants, needs their own eVisa.

Yes. You can apply on behalf of family members or travel companions as long as you have their passport details and they are aware. For applications submitted for minors, the parent or legal guardian accepts the Terms on behalf of the minor and is responsible for the accuracy of all information provided.

Email [email protected] immediately with your reference number and the correction. If we have not yet submitted to the Department of Home Affairs, we'll fix it at no cost. If it has already been submitted, we'll advise on the right next step.

You'll be asked for an intended travel date, but the eVisa is multi-entry and valid for one year from issue. You don't need to enter on the exact date you listed, you can fly any time within the validity window.

You can check status at any time on our Check Status page using your application reference and the email used at checkout. We also send automatic email updates at submission, decision, and visa delivery.

From USD $209, all-inclusive. Three processing speeds are offered, see the pricing card on each country page for current rates. The exact total appears at checkout before you pay.

The total at checkout bundles the government visa fee, our service fee (application assistance, expert document review, error prevention, submission, status tracking, dedicated support), and payment processing charges. There are no hidden fees added later.

The government visa fee is the same wherever you apply. Our service fee covers the assistance the government portal does not provide: simplified form, manual review by our team, error prevention, status tracking, and 24/7 customer support. You can apply directly through immi.homeaffairs.gov.au for a lower total cost without those services.

VISA, Mastercard, American Express, Discover, UnionPay, Apple Pay, and Google Pay. All transactions are processed securely on PCI DSS-compliant infrastructure (Stripe), and your card details never touch our servers.

The transaction is processed in USD. Your bank or card issuer converts to your home currency at their exchange rate, which appears on your statement. No additional currency conversion fee is added by us.

Yes. A receipt is emailed automatically right after payment. If you need a formal invoice with company details for expense reimbursement, email [email protected] and we'll issue one.

Most applications are approved within 24 business hours. Three processing speeds are offered, Standard, Priority, and Express. For some markets the standard processing window is longer, 15 to 30 days, and your country page shows the exact timing for your nationality.

Apply at least 3 to 5 business days before travel for Standard, or 24 to 48 hours for Express. Our recommendation: apply as soon as your trip is firm. The eVisa is valid for one year, so applying early costs nothing and removes pressure later.

Processing time can extend when Australian immigration runs additional character checks, requests biometrics, or asks for further documents. These are rare and usually resolved within a few business days once the requested information is provided.

No. Our quoted processing times are in business hours and business days, Monday to Friday in Australian Eastern time, excluding Australian public holidays. Apply on a Friday afternoon, you'll likely see decisions on Monday at the earliest.

Consistently around 98% across the nationalities we serve. We achieve this with manual document review and refusal-risk error checking before every submission, services the official government portal does not provide.

No. Visa decisions are made solely by the Australian Department of Home Affairs at their discretion. We guarantee an error-checked, professionally submitted application, not the outcome.

If a refusal is caused by an error on our side, we cover the re-application under our Refund Policy. If the refusal stems from a character or background factor specific to the applicant, the government fee is non-recoverable. We will always explain the refusal reason and your options.

The top three: misrepresentation on the form (often unintentional, such as not disclosing a minor offence), passport issues (insufficient validity, name mismatch with travel document), and serious adverse character or immigration history with Australia. We catch the first two before submission and flag the third with you privately.

By email to the address used at checkout, with confirmation also visible on your dashboard. The email contains your visa reference and the validity dates. There is nothing physical to print or carry.

No. The eVisa is electronically linked to your passport and Australian border officials pull it up automatically at SmartGate or the staffed counter. We still recommend keeping the email confirmation on your phone for peace of mind.

If your nationality is eligible for SmartGate, yes, the experience is fully automated. If not, you'll proceed to the staffed counter where the officer scans your passport and pulls up your eVisa from the system. Either way, your eVisa does not need to be printed.

Yes. Every passenger arriving in Australia completes the Incoming Passenger Card declaring goods, food, plant products, and currency. It's distributed on the flight or available at the airport. Declare honestly, Australia's biosecurity rules are strict, and undeclared items carry significant fines.

No problem. The eVisa is in the government system and tied to your passport, you do not need the email to enter Australia. If you'd like a copy, log in to Check Status with your reference and download a fresh confirmation, or email us and we'll resend. You can also verify your visa via the official VEVO portal.

Up to 90 consecutive days per visit. The eVisa is multi-entry and valid for one year from the issue date, so you can come and go as often as you like inside that 12-month window.

No. The eVisa is for tourism, family visits, and short business activities such as meetings or conferences. It does not permit paid employment or formal study programmes. The Working Holiday Visa and Student Visa are separate classes.

The eVisa cannot be extended beyond the 90-day-per-visit limit while inside Australia. If you need a longer stay, you must leave and apply for the appropriate longer-stay visa class before returning.

Yes. Short business activities such as meetings, conferences, training, and contract negotiations are permitted. What is not permitted is taking up paid employment with an Australian employer or doing work that someone in Australia would otherwise be hired to do.

Overstaying is a serious matter in Australia. Even by a day, it can be recorded against you and affect future visa applications, and longer overstays can lead to detention and a re-entry ban of up to 3 years. Always leave by the date stamped at entry, and if circumstances change, contact the Department of Home Affairs immediately.

Yes, the eVisa is multi-entry, so you can fly out to New Zealand, Bali, or anywhere else and return. Each re-entry counts as a new visit, with up to 90 days inside Australia per visit, all within the one-year visa validity.

Yes. Most travellers heading to New Zealand need the New Zealand Electronic Travel Authority (NZeTA), which is separate from the Australia eVisa. They are issued by different governments and cover different countries.

It depends on the region. Sydney and Melbourne are best September to April (spring through autumn). The Great Barrier Reef and Cairns are best May to October (dry season). Outback and central Australia are most comfortable April to September. Australia's seasons are reversed from the Northern Hemisphere.

Australia uses Type I plugs (three flat pins in a triangle) and 230 V / 50 Hz. UK, EU, and US plugs all need an adapter. Modern phone, laptop, and camera chargers handle 230 V automatically. Older hairdryers and curling irons may not.

The Australian Dollar (AUD). Cards are accepted almost everywhere, and contactless tap-and-go is the dominant payment method. ATMs are widespread. You'll rarely need cash beyond small markets or rural towns.

No vaccinations are required for entry from most eligible countries. If arriving from a country with active yellow fever, you may be asked for a yellow fever vaccination certificate. Routine travel vaccinations (tetanus, hepatitis A, etc.) are a personal precaution, not a visa requirement.

Bring prescription medication in original packaging with the prescription label or a doctor's letter. Some medications that are over-the-counter at home are restricted in Australia, codeine-based painkillers in particular. Declare all medication on your Incoming Passenger Card.

Australia's biosecurity rules also restrict food, plant material, and wooden items. Declare anything you're unsure about.

Yes, before we have submitted your application to the Department of Home Affairs. Pre-submission, 70% of the service fee is refundable. The government visa fee and payment processing charges are not refundable. Once submitted, no cancellation or refund is possible.

See the Refund Policy for full details.

Email [email protected] with the subject line "Duplicate Payment" and include both transaction receipts. We confirm and refund the duplicate amount in full, typically within 7 to 14 business days.

Email [email protected] or message us on WhatsApp at +1 707 606 0634. Replies typically arrive within 10 business minutes. Our team is available 24/7 in English.

Your data is encrypted in transit and at rest, stored on secure US-based cloud infrastructure, and shared only with the Australian Department of Home Affairs to process your application and with payment / email providers under signed Data Processing Agreements. We never sell your data.

Full detail in our Privacy Policy.